Deployment Service Overview

Deployment Services are designed to protect your product investment after release to your customers or markets. You need to ensure customer satisfaction while maintaining a predictable support cost model. Even if you have your own services organization, our Deployment offerings can complement and extend your service portfolio.

Emerson offers an extensive array of services applicable to your product deployment phase. We provide complete offerings in every phase of the support chain that include product repair, technical support, supply chain services, revision management, and logistics services, that may be necessary to maintain your product in the field.

Technical Support Programs - Programs are available for all customer sizes & product types. Coverage models include pre-paid incidents or complete projects.

Bronze Support

Silver Support

Gold Support

Pre-paid Incident Program

Extended Warranty Services – The standard product warranty can extended for one, two or three years to match your product life cycle. Extended Warranty covers all repairs during the term of the agreement and provides for a replacement product in the event the original product is un-repairable.

Out of Warranty Repair Services – Emerson offers repair services for products that are past the original warranty period and are not covered by a Longevity of Repair agreement.

Expedited Spares Programs – Customers with requirements for quick access to a global spares inventory can take advantage of the Expedited Spare service. On behalf of our customers, Emerson will manage a dedicated inventory of Replacement Parts and is responsible for product repairs, updates and inventory management.

Logistics Programs – Emerson can provide services to reduce manufacturing lead times or mitigate fluctuations in customer forecasts. Programs are designed specifically around unique customer requirements.

Revision Management – The Revision Management Program allows customers to evaluate a revised product for a fixed period of time (usually 60 business days) before placing it into production. The program allows customers to proactively plan for product changes.

On-Site Support – In the event that additional support is needed to help resolve technical problems, Emerson can provide on-site customer assistance to aid in problem diagnosis and resolution.

Installation Support – Emerson offers on-site installation services to help customers with shelf or frame level configuration, cabling and testing requirements.

Root Cause Analysis - Root Cause Analysis will pinpoint the exact nature of the failure, identify the failing element and suggest remedial actions. If the problem is due to a Motorola manufacturing process or supplier, a corrective action process will be implemented to bring any non-conforming process or components back into compliance. In addition, a report will be generated that fully documents the findings of the root cause analysis.

Product Specific Technical Training – Emerson provides technical training on selected products or we can create course content based on specific customer requirements. Training can be on-site and instructor-led or can be delivered via the web using a virtual classroom environment.

OpenSAF Software Training - In order to take maximum advantage of OpenSAF™, Emerson offers technical training courses to accelerate the learning curve. OpenSAF™ instructor-led training includes both lecture and hands-on components. OpenSAF™ self-paced courses offer the convenience of access to critical standards-based training that is available anytime, anywhere, around the globe via the World Wide Web.